Full Manufacturers' Warranty on all Products

Every item we sell here at Printzone is genuine brand name manufacturers' product with full warranty. If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund (as per manufacturers' warranty).


Product warranty information:

Brother require all faulty item claims to be sent by us to Brother New Zealand for evaluation. Brother require a print sample, copy of original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. If Brother rejects the claim, you will be notified. Thermal transfer rolls will be replaced only. Please note: This process may take up to 6 weeks to complete.

All Canon items must weigh above the minimum return weight to approval. Canon ink cartridges will be tested and checked against the fault claimed. Canon's return approval decision will be made based on the results of these tests. Canon toner cartridges must have a test page of the fault. If a test page is not supplied the claim will be rejected, as we cannot pursue the claim with Canon.

All Epson claims must be accompanied by a WAR number (Epson Ref#), else they will be denied and returned to you. To obtain a WAR number, please call Epson 0800 237766

Ink cartridge warranty is valid until the genuine HP ink is depleted as indicated by the printer, or the end of warranty date is reached, whichever occurs first. Ink cartridges will also be checked against HP's minimum return weights
(see http://h10025.www1.hp.com/ewfrf/wc/document?cc=au&docname=c00206040).
HP toner cartridges will require a print sample of the fault, and are tested under the same process as the ink cartridges
(see http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01848047).

Konica Minolta
Printzone do not handle Konica Minolta returns, you will need to contact the Konica Minolta help desk on 0800 824 983 (Bizhub products) or 0800 443 687 (Magicolor and Pagepro products) . Konica Minolta will only accept returns from the actual user of the product, and once deemed faulty will replace the item directly.

All Kyocera returns must have copy counts, serial numbers, and details of fault and test pages if the item is a toner or drum.

Cartridges are warranted to be free from defects in materials and workmanship - Contact Lexmark on 0800 539 6275

Printzone do not handle OKI returns, you must contact the OKI Customer Service Satisfaction Centre on 0800 778 800 and follow the voice prompts to the Technical Support department. There you can discuss your issue with the Technical Support Team. If OKI deems your claim to be substantiated then you will be directed to forward the faulty item to your nearest OKI representative (NOT Printzone) for assessment. If the item is faulty, OKI will issue replacement stock.

Fax rolls will not be accepted back as faulty items. If you have a problem with these items please call the Panasonic service centre on 09 272 0100. Panasonic require the following information before accepting any Toner or Drum unit for assessment; a samples of what the products are doing, meter readings of when the toner/drum was installed and a reading of when it faulted. Panasonic are very strict with this and unless they have all three they will not assess the goods. Printzone has no option but to insist that these three items of information must be supplied to us with your Return Request or your claim will have to be denied.

Call the Samsung Customer Care Centre on 0800 726 786, they will diagnose the fault. - Contact Printzone on 0800 000 853 if requested by Samsung, otherwise they will deal with the faulty product.

Other Brands
Please contact Printzone on 0800 000 853


For printer troubleshooting, warranty and service enquiries

Epson Printers Contact Epson on 0800 237766

HP Call HP Customer Care, service and technical support on 0800 449 553

Lexmark warranty and phone support - 0800 539 6275

Canon Technical Support 0800 222 666

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Sample Reviews

Sep 22
Quick and easy to order and speedy delivery. Great read more

Sep 22
Response time
Very fast response time and ink arrived 2 days later read more

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