Shipping & Returns
Shipping
Heavier items may be charged according to weight and distance. Use the shipping calculator on the shopping cart page.
When you checkout, and before you confirm your order and pay, shipping costs will be clearly displayed.
All orders are despatched ASAP, unless out of stock. If goods are notified out of stock on the actual product page (normally in the format "This product will be available on x date"), or designated PreOrder, they will be shipped within 24 hours of us receiving them. Occasionally due to circumstances beyond our control we may be out of stock of certain items and we may not have yet updated their product pages. In this case we will notify you of an estimated delivery date and give you the option of waiting for your items or receiving a full refund. At times, to meet delivery schedules, we may despatch your order directly from the manufacturer or from our supplier.
Delivery is by various couriers for all items. We strive to use the most efficient and reliable courier for your particular area rather than a one size fits all solution for all New Zealand.
Delivery times vary depending on the shipping method selected and the delivery address. As a general guide Standard deliveries to a street address will arrive 1-5 business days, deliveries to PO Boxes and rural addresses in major cities and towns would be between 1-5 working days while deliveries to more remote areas can take up to 10 working days. Express deliveries can arrive same or next business day (if ordered before 3pm)
Some deliveries can only be made where a signature to verify the delivery can be obtained. We understand that at times this would be difficult but it is necessary to protect the goods you have ordered, and to verify to us that you have received your products. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. Usually if delivery cannot be made, New Zealand Post and couriers will leave a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If delivery cannot be made you will be responsible for any delivery fees incurred even though you may not receive the item, so make sure someone is available to sign.
*Note: Larger deliveries may incur an extra charge - we will contact you if this is the case.
Thank you for ordering from Printzone!
In the case of hardware faults please contact the manufacturer to have repairs carried out under warranty. If you need assistance we are happy to help, just contact us.
You can check warranty procedures on our warranties page.
To return goods, you will need the original order number or tax invoice number.
There are 2 different types of returns, faulty goods and incorrectly ordered goods.
If you order incorrect goods we are happy to take them back with just a few conditions:
- Please create a return request, then wait for us to send you a Return Authorisation Number. Returned goods cannot be accepted without a Printzone Return Authorisation Number.
- As a rule we cannot give credits for returns where the goods are over 1 month old from the invoice date. Incorrectly ordered goods must be returned in original packaging which is still intact. We cannot accept any incorrectly ordered goods which have been opened or if the packaging is damaged or defaced in any way. Before opening the package please check that goods are suitable for the purpose they were purchased for. If you are not at all sure feel free to contact us before you open the package.
- When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers, courier handling etc.
- It is your responsibility to pay the freight charges to the Printzone warehouse. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our warehouse, leaving the courier responsible.
- Return Authorisations are only valid for 30 days.
- All incorrectly ordered goods returned to Printzone will incur a 20% restocking fee.
Faulty goods can be returned with these conditions:
- Please create a return request, then wait for us to send you a Return Authorisation Number. Returned goods cannot be accepted without a Printzone Return Authorisation Number.
- As a rule we do not give credits for returns where the goods are over 3 months old from the invoice date. This is due to manufacturers restraints, not our wishes. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
- If the product has been refilled or tampered with in any way, the credit will be rejected.
- All products must be well packed and secured to ensure they do not get damaged in transit.
- We pay shipping for the return of faulty products - but please, first wait for a return authorization number from us, and then wait for us to advise you of our preferred return method. Sorry, we can't pay freight on unauthorised returns.
- Return Authorisations are only valid for 30 days.
- Once we have received the goods, we will then evaluate them and contact you to advise the result.
In the case of hardware please contact the manufacturer to have repairs carried out under warranty. If you need assistance we are happy to help, just contact us. - We are sympathetic when it comes to returns and will consider all requests for returns which do not meet these criteria on a case by case basis.
To return goods, follow the instructions below:
- Please refer to our Returns Policy (above) before filling out Return Authorisation Number request form.
- Go to your list of orders and select 'View' on the order which contained the item you wish to return.
- Click on the 'Request a Return' button next to the product you wish to return.
- Select the order, product and quantity you wish to return. You can also upload images to help us understand your return better as well as comments. .
- Check all details are correct, then press 'Continue'.
- Your return request has been submitted. Please wait until you hear back from us.
Thank you for ordering from Printzone!